RETURNS & EXCHANGES

We want you to love your purchase. If you are not 100 percent satisfied with your order, you have seven days (from the day you receive your order) to return the item(s) back to Erin Michele. All items must be in new and unused condition in order to qualify for a return. Refunds do not include the original shipping cost. Returns/exchanges must be mailed in the original packaging with tracking to ensure safe delivery. Postage is the customer's responsibility. The refund will be processed through your original payment as soon as the items have been received by Erin Michele. Please allow up to 14 days from the day you return the product for your account to be credited. 

Note: Returned items not received in their original condition (unworn, no scratches/liquid marks, in original packaging) will be automatically returned to the customer. Erin Michele reserves the right to reject a return if we conclude it is not in new condition.

* Please notify Erin Michele at shoperinmichele@gmail.com to make a return. 


FAULTY ITEMS

All items are thoroughly checked before being sent out to customers to ensure a high level of quality in our pieces. Erin Michele is happy to replace, repair or refund in the case of a production fault, providing the product was purchased within one month of notification. If you wish to return a faulty product, please adhere to the following the process:

* You must notify Erin Michele at shoperinmichele@gmail.com with a photograph and description of the fault.

We will contact you as soon as possible with an invoice of your order that will give you further details regarding returns and where to send them. Erin Michele cannot be responsible for goods that may be lost or damaged during return shipping, so please ensure all returned items are thoroughly packaged with bubble wrap or tissue paper, packed securely and clearly addressed. Any items damaged during transit will not be accepted, so please take proper care. The refund will be processed through your original payment as soon as the items have been received by Erin Michele. Please allow up to 14 days from the day you return the product for your account to be credited.